Frequently Asked Questions

Covid-19

What is your cancellation policy?
Hey, we know that sometimes things happen and you may need to cancel or postpone a trip. Private and public trips canceled more than 30 days from their departure dates are eligible for a cash refund minus a cancellation fee (which is equivalent to 20% of the full trip cost). If you have to cancel a public trip, you also have the option to take a full credit for use at a future date. Cancellations made within 30 days of the departure date are non-refundable and non-transferrable. 
Are there special considerations to the policy relating to COVID?
Yes! Keeping folks safe is our top priority. Participants exhibiting symptoms of COVID-19, who receive a positive test result, or who have had direct exposure to a positive case within 14 days of a trip’s departure will be asked to postpone their booking to a later date (additional fees may apply but we’ll work with you to find the most fair solution).

Please note that Good Trip Adventures is not responsible for the cost of any flight changes or additional travel expenses if a participant is requested to change trip dates for safety reasons. We highly encourage you to research and adhere to any travel restrictions or requirements put in place by local authorities before your trip.
Will a trip get canceled if there is a COVID surge or other safety consideration?

Here at Good Trip Adventures, we closely monitor the communities we visit (hey, we live here!). Should any situations arise which we consider detrimental to group safety, a trip departure may be canceled or postponed. In the event of such a cancellation, full or partial refunds or trip credits will be offered.

 It’s important to mention that Good Trip Adventures is not responsible for the cost of any flight changes or additional travel expenses if a trip is cancelled or changed for safety reasons. It is very important to research and adhere to any travel restrictions or requirements put in place by local authorities before your trip. We also highly highly (did we say highly?) recommend travel insurance for all trips booked with Good Trip Adventures! That’s why we’ve partnered with Yonder to bring you the best travel insurance at the best price.

What safety protocols do you have in place?

We love science here at Good Trip Adventures! All of our guides and staff are fully vaccinated against COVID-19. We also require that all travelers provide proof of vaccination (final dose must be received 2 weeks prior trip start date) or a negative PCR test administered no earlier than 72 hours from start of trip date.

All travelers age 2 and up are also asked to bring a mask to wear in vehicles and / or when deemed necessary by their guide. Some locations also have specific mask requirements that we absolutely follow. We also follow strict hygiene and disinfecting protocols to ensure that our vehicles and equipment are kept clean.

Our team also closely monitors recommendations from the health and science community. If additional testing or screening is recommended, this may be required as well. We’ll be sure to keep you posted about any changes if you’re signed up for a trip.

Do I need to be vaccinated or tested to travel with Good Trip?

Yes indeed! We require all travelers to provide proof of vaccination (final dose must be received 2 weeks prior trip start date). If you have a medical exemption, you may provide a negative PCR test administered no earlier than 72 hours from the start of a trip date.

In the case that additional testing requirements are deemed necessary for group safety (such as rapid tests before boarding a group vehicle, etc), these may be implemented at the guides’ discretion.

Good Trip Adventures reserves the right to change or cancel any activities due to non-compliance with COVID-19 policy. No refunds are given for changes or cancellations made due to non-compliance with policy so if you want to have a good time, let’s all play our part!

Safety

What medical training does my guide have?

All Good Trip Adventures Guides are required to have valid Wilderness First Responder and Basic Life Support (CPR) certifications. This training ensures that they’ll be able to manage backcountry medical emergencies and have the tools to get any injured or sick individual to definitive medical care.

And you can help! We ask that all travelers provide the most up to date medical history in their information forms so your guide can be prepared to administer the best care possible.

How do you ensure a safe space for LGBTQ+, Black, and Indigenous individuals, people of color, and women?

As a queer- and women-led organization, our core values focus on inclusivity and accessibility for all people. We work with all of our guides to ensure that they are also committed to upholding these values and provide frequent opportunities to train, debrief, and learn.

We also actively recruit from these communities to fill our guide team! Good Trip Adventures provides scholarships to help folks that have been traditionally excluded from the outdoor recreation industry to access the training and certifications they need to succeed in this role.

Interested in applying for a scholarship or contributing to a scholarship fund? Well, that’s exciting! Let’s talk!

Email hello@goodtripadventures.com

Cancellations & Changes

What is your cancellation policy?

Things change. We get it. Trips cancelled more than 30 days from their departure dates are eligible for a cash refund minus a cancellation fee (which is equivalent to 20% of the full trip cost) or you can opt to take a full credit for use at a future date. Cancellations made within 30 days of the departure date are non-refundable and non-transferrable.

What if I get sick or hurt before a trip?

First of all, we hope that you take care of yourself! We never want someone to come on a trip unless they’re fully ready to be safe and happy with us. We understand that extenuating circumstances do occur and life is unpredictable! While we cannot promise any exceptions to our policy, we do encourage any traveler to reach out to us at hello@goodtripadventures if you find yourself in an exceptional position and cannot make a trip.

What is trip insurance and do I need it?

Peace of mind is important when it comes to travel. That’s why we’ve partnered with Yonder to bring you the best travel insurance at the best price.

Every traveler is different. This means that there can be no one-size-fits-all approach to providing travel insurance. Each insurance policy must be different, as well as each insurance provider, and understanding your specific travel needs will help determine the best policy for you to purchase.

Yonder’s experts have poured over hundreds of policies from multiple providers to offer you the best recommendations based on the type of travel that you prefer. They do this independently, in an unbiased way so you can use our insight to choose the option most suited for your needs.

By looking at different policies with different levels of coverage, you can compare plans and get exactly the amount of coverage required for your style of travel – no more, no less.

Purchase Travel Insurance

  • Travel insurance protects your trip investment and safeguards you and your belongings against unforeseen emergencies during your trip.
  • Yonder Travel Insurance is a travel insurance comparison site to quote, sort, filter, and compare travel insurance policies from all of the major US providers. This way you’ll find the coverage you need at the price point you’re looking for!
  • You can always reach out to the friendly humans at Yonder (contact information below) with any questions about coverage or need assistance opening or following up on a claim.
  • It’s important to note that certain types of coverage included with some travel insurance policies, like a Pre-Existing Condition waiver or Cancel for Any Reason rider, must be purchased within 10-21 days from the initial trip deposit or payment date.
  • With every policy sold, Yonder donates a week of meals to a child in need in the country of Nepal.

Email: hello@insureyonder.com

Phone: 855-358-6433

8:30am – 5:00pm CT, M-F

What if Good Trip cancels a trip?

Unfortunately, situations do occasionally come up that we may deem a threat to community or group health or wellbeing. If a situation arises where there is such a health or environmental hazard, full or partial refunds or trip credits will be offered.

It’s important to note that Good Trip Adventures is not responsible for the cost of any flight changes or additional travel expenses if a trip is cancelled or changed due to safety reasons. It’s essential to be aware of cancellation policies for any flights, cars, or additional accommodations booked and to research and adhere to any travel restrictions or requirements put in place by local authorities before your trip. Did we mention how great travel insurance is?

Choosing the Right Trip

What should I look for when booking a trip?

Good Trip Adventures offers group departures in a wide range of locations and with a variety of activity levels – diversity is the spice of life! It’s important to find the trip that fits your experience and expectations. Every trip page includes an intensity rating and a detailed itinerary. 

Be sure to review all of the information on a trip page before booking and reach out to hello@goodtripadventures for more information if you need it! We actually really really really love talking about our trips in case you didn’t realize that yet.

How hard will this trip be?

There are lots of factors that go into a trip’s final intensity rating. It’s like a perfectly balanced recipe of mileage, elevation change, and time spent doing a certain activity. Be sure to read the section titled “Intensity” on a trip page to get more insight into these factors.

If you’re unsure of which level is best for you or if you’d like advice on training for a trip, contact us at hello@goodtripadventures.com and we’ll savor the opportunity to geek out over some trail data.

Are there any age requirements?

They say age is just a number and we (mostly) agree! However, due to legal restrictions and group dynamic considerations, we do have a minimum age of 18 on our public group departures. But there’s no maximum!

If you have someone under 18 in your group, we can accommodate all ages on a private adventure, so let’s talk!

How hard will this trip be?

There are lots of factors that go into a trip’s final intensity rating. It’s like a perfectly balanced recipe of mileage, elevation change, and time spent doing a certain activity. Be sure to read the section titled “Intensity” on a trip page to get more insight into these factors.

If you’re unsure of which level is best for you or if you’d like advice on training for a trip, contact us at hello@goodtripadventures.com and we’ll savor the opportunity to geek out over some trail data.

I’m a solo traveler, can I come?

Yes, yes, a thousand times yes! Our trips are designed to foster group bonding and our guides are pros at making sure everyone feels welcomed. Any given trip is usually a healthy mix of solo travelers, friends, and couples. By the end of the adventure, we’ll all be besties.

I have a big group, can we come?

Depends what “big” is! If you have more than 4 people in your party, we encourage you to consider a private departure instead of booking a group trip. For large groups, we can create custom pricing and make any itinerary tweaks to accommodate your needs! 

What’s included in the price?

First, the tangibles: All public group departures include professional, medically trained guides, park entry costs, group equipment, and transportation, meals, and accommodations as listed on the trip page. Be sure to review your specific trip’s page for details on what you’ll need to bring.

Now the intangibles: All trips also include unlimited smiles, corny jokes by your guide, at least one conversation about pooping in the woods, awesome playlists for car rides, and more photo ops than you can count!

What happens once I book a trip?

Well, first of all, you’ll probably want to do a little happy dance. Don’t worry if anyone is watching – they’ll just be jealous of your moves.

After you’re done with your happy dance, you should check your email! You’ll receive a message from our team with a link to an online form you’ll need to fill out, your receipt, and all that good stuff.

As your trip date gets closer, you’ll hear from either a trip planner or your guide directly. They’ll help finalize details, go over any questions, help with the pack list, and just get to know you a bit. 

For some of our more involved trips – like backpacking or anything that requires additional training or prep – our guides might also opt to schedule a quick virtual meeting.

If at any point you have questions, though, you can reach out to our team at hello@goodtripadventures.com. You may have guessed this already, but we love talking shop. Oh, and we have some really good happy dances of our own that we can teach you.

Preparing for Your Trip

How can I be sure I’m ready for my trip?

It’s a pretty good idea to throw a bookmark on your trip page once you’ve booked. This page will give you all the info you need from guidelines for booking your flight to a full pack list. It definitely pays to start packing early, trust us!

We also suggest checking out current weather and trail conditions as you get closer to your trip. While we do provide general weather guidelines on our website, many places we visit are known for their somewhat unpredictable nature. Looking up current temperatures and any weather forecasts is always a good call!

Your guide will help make sure you have all the information you need to have a Good Trip so be sure to keep an eye out for communication and remember that there is no such thing as a silly question!

What if I have questions?

Email us! You can reach our team at hello@goodtripadventures.com. Sometimes Megan, Tyler, Lauren, Alex, and Mallory even like to compete to see who can put together the best answer.

Do you accommodate any dietary restrictions?

As a team of people with diverse dietary needs ourselves, we aim to ensure we can cater to everyone’s restrictions and preferences! In an effort to reduce our footprint, the menu on our public trips leans vegetarian, with small amounts of responsibly-sourced meats. As long as you let us know in advance, we can also accommodate vegan and gluten-free travelers as well.

If you have an allergy or a medical concern relating to food, be sure to flag it on your registration forms. Your guide may want to follow up with questions to make sure we can keep you well fed and avoid any hangriness.

What should I bring?

The most important thing you need to bring is your sense of adventure! (That joke never gets old…)

Aside from that, though, you can find a full pack list for any trip on the trip page! Generally, you’ll need to bring your own clothes (that are appropriate for the weather and activities) and personal items, plus a sleeping bag if you’ll be doing any camping. Group camping gear like tents, cooking equipment, water filters, etc will usually be provided by your guide.

Scholarships and Financial Aid

What if I need help paying?

We realize that travel is expensive and, as a result, has made access to some of the country’s most beautiful places prohibitive. We don’t want to let the cost of a trip stop you from joining! That’s why we offer financial aid options to folks from LGBTQIA+, Black, and Indigenous communities and communities of color. You can learn more and submit an application by going here.

We have big dreams of growing our financial aid opportunities in the future. If you’d like to help us achieve that dream, let’s talk!

I’d love to become a guide, but it’s so expensive! What can I do?

If you are an aspiring guide and you find the certifications and training required to be cost prohibitive, we want to help! We offer scholarships to passionate and committed people who are looking to get into the outdoor industry, particularly those who have been traditionally excluded.

You can learn more about our scholarships and submit an application here!

Want to sponsor an aspiring guide? Now that’s an idea! Let’s talk!